Shiji Payment Solutions Status

All Systems Operational

Global Platform Operational

Payment Processing Operational

Token Vault Operational

Token Proxy Operational

Cloud Bridge (SP-Bridge) Connectivity Operational

Terminal (SP-Link) Connectivity Operational

Token DataVault Operational

Back Office & Reporting Operational

Singapore Platform Operational

Payment Processing Operational

China Platform Operational

Payment Processing Operational

Token Vault Operational

Token Proxy Operational

Back Office & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 6, 2024

No incidents reported today.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

Shiji Payment Solutions - Processing Services - Degraded Performance

Resolved - This incident has been resolved.
Sep 25, 07:18 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 06:48 UTC

Update - We are continuing to investigate this issue.
Sep 25, 06:29 UTC

Investigating - Our monitoring has alerted to a potential increased latency with transaction processing which is currently being investigated.
Sep 25, 05:55 UTC

Sep 24, 2024

Scheduled Maintenance - No Operational Impact - Global Platform

Completed - The scheduled maintenance has been completed.
Sep 24, 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:30 UTC

Scheduled - Details:
We will be performing routine maintenance on our platform. There is no operational impact. All services will be available during this scheduled update.

Services Impacted:
Global Platform - Payment Processing
Global Platform - Token Services
Global Platform - Back Office & Reporting

Maintenance Window:
UTC-4 New York [24-SEP-2024 18:30 to 24-SEP-2024 19:30]
UTC+2 Berlin [25-SEP-2024 00:30 to 25-SEP-2024 01:30]
UTC+8 Singapore [25-SEP-2024 06:30 to 25-SEP-2024 07:30]
UTC+10 Sydney [25-SEP-2024 08:30 to 25-SEP-2024 09:30]

Contacts:
If you have any questions, please contact paymentsolutions-support@shijigroup.com or your local support team.
Sep 23, 15:01 UTC

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.