All Systems Operational

Global Platform Operational
Payment Processing Operational
Token Vault Operational
Token Proxy Operational
Cloud Bridge (SP-Bridge) Connectivity Operational
Terminal (SP-Link) Connectivity Operational
Token DataVault Operational
Back Office & Reporting Operational
Singapore Platform Operational
Payment Processing Operational
China Platform Operational
Payment Processing Operational
Token Vault Operational
Token Proxy Operational
Back Office & Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - OPERATIONAL IMPACT - Singapore Platform Jun 17, 2026 22:00 - Jun 18, 2026 00:00 UTC

Update - Maintenance windows start time was corrected - window starts on June 17th at 22:00 UTC
Jun 05, 2026 - 10:41 UTC
Scheduled - We will be performing routine Infrastructure maintenance on our platform. During the maintenance window we expect an up to 5 minute window where transactions will not be able to be processed. If you do experience any intermittent timeouts or errors, please retry your transaction.
Jun 17, 2026 - 22:00 UTC
Jun 5, 2026

No incidents reported today.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
Scheduled Maintenance - OPERATIONAL IMPACT - China Platform
Completed - The scheduled maintenance has been completed.
May 27, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 18:00 UTC
Scheduled - We will be performing routine Infrastructure maintenance on our platform. During the maintenance window we expect a very short window up to 5 minutes where transactions will not be able to be processed, however if you do experience any intermittent timeouts or errors, please retry your transaction
May 21, 06:39 UTC
May 26, 2026
Scheduled Maintenance - OPERATIONAL IMPACT - Global Platform
Completed - The scheduled maintenance has been completed.
May 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 02:00 UTC
Scheduled - We will be performing routine Infrastructure maintenance on our platform. During the maintenance window we expect an up to 5 minute window where transactions will not be able to be processed. If you do experience any intermittent timeouts or errors, please retry your transaction.
May 21, 06:34 UTC
May 25, 2026
Shiji Payment Solutions - Processing Services - Degraded Performance in Australia
Resolved - This incident has been resolved.
May 25, 08:15 UTC
Update - Transaction processing resumed back to normal
May 23, 07:55 UTC
Investigating - We are investigating processing problems affecting Global Blue and Windcave merchants in Australia
May 23, 06:56 UTC
May 24, 2026

No incidents reported.

May 23, 2026
May 22, 2026

No incidents reported.

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